Terms & Conditions

2. Services We Provide

We offer the following services, each subject to individual engagement and a written confirmation of scope:

• Pension Rights Review: A careful review of pension entitlements, documents, and records, with a written plain-language summary of the findings and available options.
• Benefit Recalculation Assistance: Support in gathering records and preparing requests to have a pension reassessed where figures appear inconsistent with entitlements.
• Appeals and Dispute Representation: Representation through formal appeals or dispute processes relating to pension decisions, including case preparation and document handling.

Each matter is assessed individually. We will not commit to a course of action without first discussing the matter with you and issuing a written engagement letter.

3. Engagement and Fees

Our engagement with you begins upon your written acceptance of our engagement letter and the payment of any agreed initial fee. The fees stated on our website are indicative and reflect typical matters of standard complexity. The fee applicable to your matter will be confirmed in writing before any work commences.

Fees are payable in Thai Baht. Where a matter requires additional steps beyond those set out in the original engagement, we will notify you before proceeding and confirm any revised fee in writing.

We do not charge for initial enquiries submitted through our contact form or made by telephone. A consultation fee may apply to formal first meetings, which will be disclosed in advance.

4. Your Responsibilities

To allow us to assist you effectively, we ask that you:

• Provide accurate and complete information about your circumstances and documents.
• Inform us promptly of any changes that may be relevant to your matter.
• Respond to requests for information or documents within reasonable timescales so that deadlines can be met.
• Keep us informed of your preferred contact details and notify us of any changes.

We cannot accept responsibility for delays or adverse outcomes arising from incomplete or inaccurate information provided by a client.

5. Confidentiality

All information you share with us in the course of your matter is treated as strictly confidential. We will not disclose your information to third parties without your consent, except where we are required to do so by law or by a court of competent jurisdiction, or where disclosure is necessary to carry out your instructions (for example, corresponding with the Social Security Office on your behalf).

Our confidentiality obligations continue after the conclusion of your matter.

6. Limitations of Our Advice

Our advice is based on Thai law and pension regulations as they apply to your specific circumstances at the time of our engagement. We will always aim to explain our assessment clearly and honestly, including where the outcome of a matter is uncertain or where options carry different risks.

We do not offer financial advice, investment guidance, or tax advice. Our services are limited to legal assistance in pension entitlement matters. If your situation requires financial or tax guidance, we will say so and suggest you seek appropriate advice separately.

We cannot predict or influence decisions made by government bodies, pension funds, or courts. Our role is to support you in presenting your matter as clearly and carefully as possible.

7. Intellectual Property

All content on this website — including text, layout, and any documents or summaries we prepare for you — is the intellectual property of Bamnan Law unless stated otherwise. Written advice and summaries prepared for you in the course of your matter are for your personal use only and should not be reproduced or shared without our written consent.

8. Website Use

This website is provided for general information about our services. It does not constitute legal advice and does not create a solicitor-client relationship. Information on this website is intended to be accurate at the time of publication but may not reflect the most recent legal developments.

We take care to keep this website free from errors, but we cannot accept liability for any inaccuracies in the general information published here. If you have a specific legal question, please contact us directly.

We may provide links to external websites for reference. We are not responsible for the content or availability of external sites.

9. Complaints

We aim to provide a careful, attentive service at all times. If you are dissatisfied with any aspect of our work, please raise this with us directly at the earliest opportunity. We will acknowledge your concern promptly and aim to resolve it fairly.

Complaints may be submitted in writing to our principal office address or by email to [email protected]. We will respond within 14 working days.

10. Governing Law

These terms and any engagement with Bamnan Law are governed by the laws of Thailand. Any disputes arising from our services or these terms will be subject to the jurisdiction of the Thai courts.

11. Changes to These Terms

We may update these terms from time to time. Where changes are material, we will notify active clients directly. The version published on this website reflects the current terms. Continued use of this website or our services following any update constitutes acceptance of the revised terms.

12. Contact

If you have any questions about these terms, please contact us:

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